BUSINESS CLASS VISION / SPEAKERS

Description

Our aim is to build a European strategic bridge, one accessible contact point for all the European BPO players, right in the heart of Europe.

European BPO Forum brings together both BPO providers and beneficiaries, focusing on specific needs and customized solutions.

Strategic goals: Engaging partnerships, Acknowledging operational excellence, creating a BPO knowledge exchange center, Maximizing multicultural perspectives & attributes.

Who should attend to event.

Are you an authentic business player? Than you can’t miss this!

  • CORPORATE PROFILE
  • Top Management
  • Middle Management

Studio 44, Wien

THE PLACE FOR BUSINESS AND ENCOUNTER

Studio 44 is Vienna’s prime location for professional events, requiring modern event technology and premium service. Studio 44 is a sophisticated, professional venue for events like these.

GPS Location:
48.1932836 - 16.3903188

  • WELCOMING SPEECH / 10:00
  • LEADING ORGANIZATIONAL CHANGE / 10:15
  • THE MANAGER WHO PREVAILED OVER THE BPO & SHARED SERVICES FORTHCOMING CHALLENGES / 10:40
  • YESTERDAY - TODAY - TOMORROW A TIME ODYSSEY FOR THE CUSTOMER CONTACT CENTRE IN EUROPE / 12:00
  • EN 15838 - POPULAR IMPROVEMENT TOOL IN CCC SECTOR / 12:40
  • STOP OUTSOURCING - START SMARTSOURCING / 13:10
  • COMPANIES SHOULD GET RID OF THEIR CALL CENTRE TO IMPROVE THEIR CUSTOMER SERVICE / 15:00
  • OMNI CHANNEL CUSTOMER EXPERIENCE - CHANGE OF CONTACT CENTER ROLE AND TECHNOLOGY / 15:30
  • SMART BUSINESS PARTNERING BEYOND BORDERS / 16:00
  • FROM BPO1 TO BPO2 CLIMBING UP THE VALUE CHAIN / 16:30