BUSINESS CLASS VISION / SPEAKERS

Description

Our aim is to build a European strategic bridge, one accessible contact point for all the European BPO players, right in the heart of Europe.

European BPO Forum brings together both BPO providers and beneficiaries, focusing on specific needs and customized solutions.

Strategic goals: Engaging partnerships, Acknowledging operational excellence, creating a BPO knowledge exchange center, Maximizing multicultural perspectives & attributes.

Who should attend to event.

Are you an authentic business player? Than you can’t miss this!

  • CORPORATE PROFILE
  • Top Management
  • Middle Management

Studio 44, Wien

THE PLACE FOR BUSINESS AND ENCOUNTER

Studio 44 is Vienna’s prime location for professional events, requiring modern event technology and premium service. Studio 44 is a sophisticated, professional venue for events like these.

GPS Location:
48.1932836 - 16.3903188

  • OPENING SPEECH / 10:00
  • RESTORING TRUST THROUGH SMARTER CUSTOMER INTERACTIONS / 10:15
  • STRATEGIC MAPPING HOW CHOOSING THE RIGHT BPO LOCATION IN EUROPE / 10:45
  • HUMAN RESOURCE MANAGEMENT FUNCTIONS IN THE BALKANS / 11:30
  • RIDING THE SMART SOURCING WAVE – HOW TO FIND THE RIGHT PROCESS-INNOVATION BALANCE / 12:30
  • WHY SOCIAL CUSTOMER CARE IS THE FUTURE / 13:00
  • ROLE OF ORGANIZATIONAL CULTURE IN LEVERAGING BPO PARTNERSHIPS / 14:30
  • THE REMOTE ERA: MANAGING A WORKFORCE WE CANNOT SEE / 15:00
  • EUROPEAN BPO PANEL DISCUSSION / 15:30