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09:30 10:00
WELCOME Time to register for business success | Refreshments & Networking
10:00 10:15
OPENING SPEECH Catalin Victor Arjoca | Minister-Counsellor, Embassy of Romania to Austria
10:15 10:45
RESTORING TRUST THROUGH SMARTER CUSTOMER INTERACTIONS Richard Kenny | EMEA Marketing Manager, Plantronics
10:45 11:30
STRATEGIC MAPPING HOW CHOOSING THE RIGHT BPO LOCATION IN EUROPE Vincent Vanden Bossche | General Manager, Call Communications.eu
11:30 12:00
HUMAN RESOURCE MANAGEMENT FUNCTIONS IN THE BALKANS Zenaida Antonica | HR Director, Euroanswer
12:00 12:30
MEET Stay connected in our inspiration break | Refreshments & Networking Break
12:30 13:00
RIDING THE SMART SOURCING WAVE – HOW TO FIND THE RIGHT PROCESS-INNOVATION BALANCE Zeljko Rosic | COO, Trizma Milos Miljkovic | Senior Integration Manager, Trizma
13:00 13:30
WHY SOCIAL CUSTOMER CARE IS THE FUTURE Joseph Rice | Director, Channel & Business Development, Conversocial
13:30 14:30
ENERGIZE Get ready for more insights | Business Lunch
14:30 15:00
ROLE OF ORGANIZATIONAL CULTURE IN LEVERAGING BPO PARTNERSHIPS Robert Murray | Chairman, GrowthPoint Group
15:00 15:30
THE REMOTE ERA: MANAGING A WORKFORCE WE CANNOT SEE Heather White | CEO, 2020 Communications Inc & Colin Bykowski | Business Development Director, The Leader Within
15:30 16:30
EUROPEAN BPO PANEL DISCUSSION Marian Raianu | Global Business Development, Euroanswer & Vincent Vanden Bossche | General Manager, Call Communications.eu
16:30
DEBATE Exchange know-how & ideas | Refreshments & Business Networking