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09:30 10:00
Welcome Time to register for business success!
Refreshments & Networking
10:00 10:15
Opening Speech Bogdan MAZURU, Ambassador of Romania to Republic of Austria
10:15 10:45
The Future is NOW - customer care & employee care disruptive transformation Michal GORA, Member of the Board, AlfaVox
10:45 11:15
Cloud Solutions in the outsourcing business Paul THOMAS, Managing Director EMEA, Five9
11:15 11:45
meet Exchange ideas and business cards. Beyond any strategy or business plan, people make things happen
11:45 12:30
Get your things together - Challenges of Call Center BPOs in DACH region Andreas FLESCHURZ, Owner & Director, Wir Kunde
12:30 13:00
The power of Kaizen and Lean Process optimization in BPO industry Boris VUJICIC, Trizma
13:00 13:30
Opportunities and challenges in Business Process Outsourcing - Utilities case study Simona TROFIN, Head of Customer Service, Enel Romania
13:30 14:30
energize Get the most out of your business lunch and feed your ideas, because the best is yet to come in our next session
14:30 15:00
Corporate Governance, Ethis and Culture in debt collection outsourcing Giangaspero PAOLO, Call Center Manager, Team Verbis
15:00 15:30
Workplace of the Future - Extend your SCOPE to be Different Elena GRADINARU, Mutualized CCC Director, Schneider Electric
15:30 16:00
Panel discussion
16:00
meet Exchange ideas and business cards. Beyond any strategy or business plan, people make things happen
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Our Partners

Interested in sponsoring European BPO Forum? / Email our sales team or call +40 21 411 44 20

  • Five9
  • Alfavox
  • Wirkunde
  • OptimaCall
  • Enel
  • Ambasada Romaniei Austria
  • ProProgressio
  • Outsourcing Verband
  • Outsource Magazine
  • IAOP
  • CEOWorld Magazine
  • Call Center Profi
  • Outsourcing and More
  • Contact Management Magazine
  • Forum Call Center
  • Outsourcing Portal
  • Outsourcing Journal
  • Call Center Verband
  • Cluj IT
  • Austrian Airlines
  • DHL