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Elena Gradinaru, Mutualized CCC Director, Schneider Electric Romania

With experience of over 10 years in customer service, Elena Gradinaru occupies, currently, a global position of Customer Care Director within Schneider Electric. Her precious contribution at DHL, EFG Retail Services (Banc Post), Oracle, Royal Bank of Scotland and Unicredit materialized in processes and strategies setting, start-up, reshape and business restructure. In addition, she holds extensive skills in team management, in domains such as Shared Services, Alternative Channels, Contact Center, Telemarketing, Collection, Strategic Partnerships. An optimistic person, full of life, that successfully and naturally combines the roles of twins mother and manager.

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